Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician I to provide technical support and troubleshooting for end-users remotely.

Key Responsibilities

• Diagnose and resolve computer errors, software, hardware, and networking issues for end-users
• Provide timely and effective technical support to resolve user problems and inquiries
• Train users on computer setup and new technologies as required

Required Qualifications

• Entry-level position with direct supervision
• Ability to handle basic issues and escalate advanced problems
• Experience in technical troubleshooting and support
• Familiarity with software installation and configuration
• Basic knowledge of hardware maintenance and repairs