Incident Manager

Job Summary

A company is looking for an Incident Manager to oversee incident and problem management for their global SaaS platforms.

Key Responsibilities

• Lead incident response efforts, ensuring rapid service restoration and minimal customer impact
• Drive the problem management process, conducting root cause analyses and developing long-term remediation plans
• Define and report on operational KPIs to enhance transparency and continuous improvement

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Minimum 2 years of experience in incident and/or problem management, preferably in a SaaS or cloud environment
• Strong expertise in ITIL service management; certification preferred
• Hands-on experience with JIRA for incident and problem tracking
• Familiarity with AWS, Linux/Windows, and containerized environments