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Instructional Analyst

7/10/2025

Remote

Job Summary

A company is looking for an Instructional & Enablement Analyst.

Key Responsibilities
  • Design and develop engaging training materials for agent success
  • Conduct regular audits of customer interactions and provide feedback for performance improvements
  • Collaborate with subject matter experts to create and update training content
Required Qualifications
  • 1+ years designing and implementing training materials in a call center environment
  • Proven experience collaborating with Quality teams to enhance training effectiveness
  • Strong ability to analyze data and make data-driven adjustments to training programs
  • Experience overseeing cross-functional coordination and influencing stakeholders
  • Knowledge of customer service best practices, with Fintech or Travel industry experience preferred

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