Job Summary
A company is looking for an Instructional & Enablement Analyst.
Key Responsibilities
- Design and develop engaging training materials for agent success
- Conduct regular audits of customer interactions and provide feedback for performance improvements
- Collaborate with subject matter experts to create and update training content
Required Qualifications
- 1+ years designing and implementing training materials in a call center environment
- Proven experience collaborating with Quality teams to enhance training effectiveness
- Strong ability to analyze data and make data-driven adjustments to training programs
- Experience overseeing cross-functional coordination and influencing stakeholders
- Knowledge of customer service best practices, with Fintech or Travel industry experience preferred
Comments