Intake Specialist

Job Summary

A company is looking for an Intake Specialist to work remotely.

Key Responsibilities

• Answer initial client calls and assess their needs for EAP services
• Input demographic information into the EAP Expert database and complete intake forms
• Connect clients to appropriate resources, counselors, or affiliate providers based on their needs

Required Qualifications, Training, and Education

• Entry-level position with a strong commitment to customer service
• Proficient in IT applications and database management
• Experience in a call center or scheduling environment is a plus
• Reliable internet connection with specified minimum speeds
• Familiarity with Microsoft Outlook and Office programs