Job Summary
A company is looking for an IT Network Operations Center Analyst.
Key Responsibilities
- Monitor Network/Telecomm infrastructure utilized by Customers
- Provide first-level troubleshooting and resolution of system-generated alerts and incident tickets
- Analyze system performance data to identify anomalies and variances from normal thresholds
Required Qualifications
- 5 years of experience in Network Monitoring
- 5 years of experience in Incident Management & Troubleshooting
- 5 years of experience in System Performance Analysis
- Experience handling service alert notifications
- Experience in customer-facing technical support
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