IT Network Operations Center Analyst

Job Summary

A company is looking for an IT Network Operations Center Analyst.

Key Responsibilities

• Monitor Network/Telecomm infrastructure utilized by Customers
• Provide first-level troubleshooting and resolution of system-generated alerts and incident tickets
• Analyze system performance data to identify anomalies and variances from normal thresholds

Required Qualifications

• 5 years of experience in Network Monitoring
• 5 years of experience in Incident Management & Troubleshooting
• 5 years of experience in System Performance Analysis
• Experience handling service alert notifications
• Experience in customer-facing technical support