IT Support Analyst

Job Summary

A company is looking for an IT Support Center Analyst, 100% Remote US Only.

Key Responsibilities

• Resolve problems reported to the service desk by phone or web tickets
• Provide first-level contact and problem resolution for customer issues
• Communicate timely on ticket status and resolution

Qualifications

• Experience in the Customer Service industry
• A+ Certification preferred but not required
• Enrolled in IT related class, certification training, or degree preferred, but not required