IT Support Specialist

Job Summary

A company is looking for an IT Support Specialist to support technology operations and assist with IT-related issues.

Key Responsibilities

• Act as the first point of contact for employee IT support requests, troubleshooting hardware and software issues
• Support fulfillment center IT operations and provide first-level support for the Warehouse Management System (WMS)
• Install and configure hardware and software systems, maintain IT asset inventory, and create documentation for IT processes

Required Qualifications

• 3+ years of experience in IT support, desktop support, or systems administration with a minimum of a High School diploma or equivalent
• Comprehensive technical knowledge of current protocols, operating systems, and industry standards
• Extensive understanding of PC internal components and hands-on experience in hardware troubleshooting
• Experience with Warehouse Management Systems (WMS) and basic understanding of fulfillment and financial systems
• Proficient in operating technical tools, components, and peripheral accessories