IT Support Technician

• This position is full-time, 40 hours per week, typically Monday through Friday. Some weekend or evening hours may be required seasonally depending on need.

The WOLCC-WOLCS Technology Support Technician is responsible for all aspects of information technology systems within WOLCC and the school (Preschool – 8th Grade), inclusive of managing Google Chromebooks and Apple devices school-wide. Receives, logs, documents, appropriately routes and tracks Help Desk tickets, inquiries and service calls. Ensures hardware and software are working efficiently and effectively for all WOLCC & WOLCS staff.

IT Coordination and Support: Receive, log, document, appropriately route and track Help Desk tickets, inquiries and service calls using the Vorex system and ITGlue. Implement IT policies at the direction of the Director of Technology for staff and students. Assess staff/student needs and recommend hardware/software upgrades, as appropriate, to the Director of Technology. Recommend purchases for required hardware/software for WOLCS. Provide technical support to staff and students as required, troubleshooting hardware, software, and network issues. Monitor system performance and troubleshoot issues to ensure high availability and continuity. Work with other members of the WOLCC Technology department to ensure the uninterrupted flow of IT services to WOLCS and WOLCC.

Software/Hardware Management: Perform installation of PC/MAC software and hardware as required. Manage various information systems including, but not limited to Renweb, Google Apps., Accelerated Reading, Wikispaces, Alexia, Typesy, Anti-virus protection licensing, Microsoft Licensing, and any other software loaded on computers. Maintain a detailed inventory of all school technology resources in ITGlue. Troubleshoot and repair hardware/software issues via Help Desk tickets. Manage the WOLCS NAS, oversee the hardware inventory in VSAX/ITGlue.

Train staff on both hardware and software, ensuring everyone can effectively use the church and school’s technology resources. Provide accurate information on IT products or services. Record events and problems and their resolution in Vorex. Follow up and update customer status and information in a timely manner through Vorex. Communicate effectively and promptly with all staff, WOLCS and WOLCC. Perform various IT tasks as prescribed by, and at the direction of the Director of Information Technology.

Full Time WOLCC Employee Benefits:
• Employer Paid Options- Health Insurance (Medical, Dental, Vision)
• Employer Paid- $10K Life/AD&D Insurance Policy
• Employer Paid- Short Term Disability Insurance
• Voluntary Insurance Offered (Life, Disability, AFLAC, Long-Term Care)
• 2 Weeks Paid Accrued Vacation per Year
• 40 hours Sick Paid Leave per Year
• 10.5 Paid Holidays per Year
• 2 Weeks Accrued Paid Mission Time Every 2 Years
• Up to 10 Days Paid for Jury Duty
• Paid Bereavement Leave available
• 403(b) Retirement Savings WOL Matching
• WOLCS Tuition Discount
• 3+ years’ current experience working technical support in a business level environment. A Comp TIA A+ certificate or equivalent training/experience preferred. A Comp Network+ preferred
• Experience using and supporting common microcomputer hardware, peripherals and a variety of software applications and operating systems for both Windows, Macintosh and Chrome
• Ability to install and train staff on software products; diagnose and resolve obscure user problems; work effectively for long periods of time with minimal supervision; provide strong staff support/customer service
• Excellent written and oral communication skills; organizational skills; analytical and problem-solving skills; strong attention to detail with an eye towards accuracy
• Functional and operational knowledge and experience using Google Apps Suite, iOS, Mac OS, and Windows Operating System
• Friendly, flexible, able to multitask, enjoys working with all kinds of people
• Aspire to be a Christian role model in accordance with 1 Timothy, chapter 3
• Maintain a consistent relationship with God, demonstrate a strong and growing walk with Christ and live a Biblical lifestyle that honors Christ
• Be personally committed to the ideals, values and mission of WOL
• Ability to appropriately handle confidential information; refraining from gossip
• Ability to resolve issues according to Matthew 18
• Be/become a Member at Water of Life and regularly attend its weekend services
• Satisfactory background check