Job Summary
A company is looking for a Systems Analyst - Remote.
Key Responsibilities
- Provide technical support to end-users via phone, email, and ticketing systems
- Manage and resolve IT service requests and incidents within defined SLAs
- Troubleshoot hardware, software, and network issues in a Tier 2 capacity
Required Qualifications, Training, and Education
- Bachelor's degree in information technology, Computer Science, or related field
- Proven experience in IT support, ticketing systems, and troubleshooting
- Strong knowledge of Windows, macOS, and enterprise applications
- Familiarity with ITIL frameworks and service management best practices
- Proficiency in endpoint, server management, and network configuration
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