Job Summary
A company is looking for an ITSM Service Reliability Lead.
Key Responsibilities:
- Ensure change requests are complete, in compliance, thoroughly documented, and tested
- Collaborate with various teams to ensure smooth implementation of changes
- Organize and facilitate weekly Change Acceptance Board meetings
Required Qualifications:
- Experience in IT Service Management practices, particularly in Change and Problem Management
- Strong technical expertise and process management skills
- Experience leading Change Control/Acceptance Board meetings
- Ability to communicate effectively across a global enterprise
- Familiarity with ITIL best practices
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