ITSM Systems Administrator

Job Summary

A company is looking for an ITSM Systems Admin - Lead Consultant.

Key Responsibilities:

• Administer, configure, and maintain the Ivanti ITSM platform to support IT service management processes
• Oversee system updates, patches, and configuration changes to ensure optimal performance and security
• Develop and refine workflows, automation rules, and escalations to streamline ITSM processes

Required Qualifications:

• In-depth knowledge of Ivanti ITSM and practical experience with ServiceNow
• Experience managing ITSM workflows and integrations
• Ability to provide training and technical support to end-users
• Experience with system health monitoring and performance optimization
• Capability to develop documentation and training materials for system users