Junior Analyst

Job Summary

A company is looking for a Junior Analyst - Call Center Operations.

Key Responsibilities

• Monitor daily call center performance metrics and generate regular reports for leadership
• Assist in analyzing trends in call volume, agent performance, customer experience, and staffing
• Support the creation of dashboards and data visualizations using tools such as Excel, Power BI, or Tableau

Qualifications

• Bachelor's degree in Business, Data Analytics, Mathematics, or related field (or equivalent experience)
• 1+ years of experience in an analytical, reporting, or operations support role (internships included)
• Strong Excel skills; experience with SQL, Power BI, or Tableau is a plus
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Experience in a call center or customer service environment is preferred