Junior Service Desk Technician

Job Summary

A company is looking for a Junior Service Desk Analyst, Technician.

Key Responsibilities

• Assist personnel with Level 1 IT support requests through various channels
• Conduct initial troubleshooting and escalate unresolved incidents as necessary
• Document customer interactions and verify ticket closure for satisfaction

Required Qualifications

• High School Diploma
• 2+ years of experience in deskside support
• ITIL certification preferred
• Must be a U.S. Citizen