Knowledge Manager

Job Summary

A company is looking for a Knowledge Manager.

Key Responsibilities

• Oversee documentation and knowledge-sharing initiatives within the ServiceNow Knowledgebase and other platforms
• Develop structured knowledge transfer processes and coordinate training sessions for engineering teams
• Collaborate with AI/ML engineers to enhance knowledge discovery and ensure seamless knowledge transition between teams

Required Qualifications

• BS degree with 5-7 years of experience, MS with 3-5 years, or PhD with 0-2 years of experience
• Experience in overseeing documentation and knowledge-sharing initiatives
• Proficiency in developing structured knowledge transfer processes and creating SOPs
• Familiarity with Knowledge Management Systems such as ServiceNow, Confluence, SharePoint, or Teams
• Successful completion of a Public Trust background investigation and clearance