Live Chat Agent/Call Center Customer Service Representative-Remote Work From Home

we are seeking motivated and customer-focused individuals to join our team as Live Chat Agent/Call Center Customer Service Representatives. In this role, you will be responsible for delivering outstanding customer service through live chat and phone interactions. This is a remote work-from-home position, allowing you to provide support to our customers from the comfort of your own home.
• *Responsibilities:**

– Respond to customer inquiries and issues via live chat and phone in a timely and professional manner

– Provide accurate information and assistance to customers regarding products and services

– Troubleshoot technical issues and provide solutions to customers

– Document customer interactions and follow up as needed

– Collaborate with team members and other departments to resolve customer concerns

– Meet and exceed customer satisfaction and performance targets
• *Requirements:**

– Previous experience in a customer service or call center role preferred

– Excellent communication skills, both written and verbal

– Ability to multitask and prioritize in a fast-paced environment

– Proficiency in using live chat platforms and phone systems

– Strong problem-solving skills and attention to detail

– High school diploma or equivalent required; college degree preferred.