Medical Device Complaints Specialist

Job Summary

A company is looking for a Complaints Specialist who will manage product complaints and ensure compliance with regulatory requirements.

Key Responsibilities

• Receive, document, investigate, and resolve product complaints in accordance with company policies and regulations
• Communicate with healthcare providers and patients to gather relevant complaint information
• Participate in root cause investigations and collaborate with cross-functional teams for complaint resolution

Required Qualifications

• Bachelor's degree in a technical, scientific, or business-related discipline preferred
• 3 years of related work experience as a complaint handler in the medical device industry
• Knowledge of medical terms and Medical Device Reporting regulations
• Able to perform job functions with minimal supervision and take initiative