Member Operations Analyst

Job Summary

A company is looking for a Member Operations Analyst to support members in navigating their healthcare benefits.

Key Responsibilities

• Provide exceptional service to members through phone, chat, and email regarding complex benefit inquiries
• Collaborate with the VP of Product to define and enhance the member experience for a new product
• Identify and implement initiatives to improve member experience and relay feedback to product and operations teams

Required Qualifications

• A minimum of 2 years of relevant experience in customer support or operations
• A passion for helping others with a creative and empathetic approach
• Experience in a rapidly evolving startup environment
• A strong process-oriented mindset and digital organization skills
• A willingness to contribute to the company's success in any capacity needed