Member Support Representative

Job Summary

A company is looking for a Member Support Representative to provide exceptional care to members through various communication channels.

Key Responsibilities

• Manage a high volume of inbound member calls, providing accurate information and support
• Respond to member inquiries in a timely and empathetic manner, ensuring resolution and quality experiences
• Document member interactions and collaborate with team members to meet service level agreements

Required Qualifications

• High school degree or equivalent required
• Previous experience in hospitality, member services, or customer support preferred
• Ability to navigate various software applications, including practice management systems and CRM tools
• Strong time management and organizational skills, with the ability to prioritize tasks
• Experience working in omni-channel support centers is a plus