Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist to provide excellent customer support to its community of book lovers.

Key Responsibilities

• Providing frontline support to ebook and audiobook readers via email and other channels
• Developing product expertise to troubleshoot issues and document feature requests
• Creating help resources and moderating the community to enhance customer experience

Required Qualifications

• Experience in providing exceptional customer service
• Resourcefulness and a team-oriented mindset
• Ability to thrive in a learning environment with uncertainty
• Strong writing skills and fluency in technology
• Located in Massachusetts for remote work flexibility