Mental Health Customer Service Representative

Job Summary

A company is looking for a Mental Health Customer Service Representative (Remote).

Key Responsibilities

• Coordinate testing services for patients by reviewing documentation and ensuring accurate testing
• Communicate with patients and healthcare providers regarding insurance eligibility and test information
• Collaborate across departments to manage orders and billing processes while participating in quality assurance

Required Qualifications

• High School diploma or equivalent required; at least 1 year of relevant experience or an associate/bachelor's degree
• Fluency in Spanish is preferred
• PC experience, including familiarity with Excel, Word, Internet, and email
• Ability to manage multiple tasks simultaneously under pressure
• Experience in customer service roles is advantageous