Mid-Market Customer Success Manager

Job Summary

A company is looking for a Manager, Mid-Market Customer Success.

Key Responsibilities

• Lead, coach, and develop the Customer Success team while managing strategic accounts and handling escalations
• Provide real-time feedback and monitor team performance, addressing gaps and trends to improve operational efficiency
• Collaborate with sales teams to ensure client satisfaction and retention, while identifying growth opportunities

Required Qualifications

• 5+ years of experience in customer success or a similar role
• 2+ years of management experience
• Proven success in retention, growth, and product adoption metrics
• Experience with Salesforce and Gainsight
• Ability to coordinate cross-functional teams to meet client and company goals