NOC Technician

Job Summary

A company is looking for a NOC Technician I.

Key Responsibilities

• Provide 24x7 monitoring of network components and respond to alarm conditions
• Identify, troubleshoot, and resolve network-related issues using monitoring tools
• Open trouble tickets and follow up on customer/network issues as per procedures

Required Qualifications

• High level of initiative and resourcefulness
• Excellent organizational skills with the ability to multi-task
• Proven documentation skills with accuracy
• Superior customer service skills
• Adaptability and flexibility in a dynamic environment