Online Customer Service Representative

Job Summary

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

Duties
• Handle incoming customer inquiries via phone, email, or in-person
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer accounts by updating information and resolving any issues
• Provide product information and recommendations to customers
• Assist with resolving complaints or concerns in a professional manner
• Perform data entry tasks to update customer records
• Conduct outbound calling for follow-ups or surveys

Requirements
• Proficient in English with excellent communication skills
• Strong customer service orientation with the ability to handle various customer situations
• Experience with cash handling and processing transactions is preferred
• Knowledge of computerized systems for data entry and customer management
• Ability to multitask and work in a fast-paced environment
• Bilingual proficiency is a plus for serving diverse customer needs

Job Types: Part-time, Contract

Pay: $843.00 – $2,050.00 per week

Benefits:
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Ability to Commute:
• Remote (Preferred)

Work Location: Remote