Outbound Call Center Representative

Job Summary

A company is looking for an Outbound Call Center Representative.

Key Responsibilities

• Make an average of 50 outbound calls per hour to schedule healthcare evaluations
• Follow approved scripts and respond to member inquiries with professionalism
• Monitor performance metrics and report member complaints to management

Required Qualifications

• High School Diploma or equivalent preferred
• 1+ year of call center experience or 2+ years of general work experience required
• Previous outbound call center or high volume experience preferred
• Ability to adhere to a fixed daily schedule
• Strong computer skills and ability to use multiple systems simultaneously