Outbound Customer Service Advocate

Job Summary

A company is looking for an Outbound Customer Service Advocate II.

Key Responsibilities

• Reaches out to members and/or providers for educational or informational purposes
• Escalates calls when providers are unable to deliver solutions
• Documents information for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience in a contact center environment preferred
• May require continuous learning education or on-the-job training