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Participant Advocate

7/10/2025

Not specified

Job Summary

A company is looking for a Participant Advocate I to provide excellent service and support to participants.

Key Responsibilities
  • Assist customers with inquiries via phone, email, and other service channels
  • Educate participants about their IRS regulated benefits and complete 80-100 transactions daily
  • Maintain adherence to performance goals and follow best practices for handling sensitive information
Required Qualifications
  • 1 year of customer service or caretaker experience
  • Ability to communicate IRS benefits in simple terms
  • Strong organizational and time management skills
  • Consistent attendance and ability to multi-task
  • Great phone personality and a passion for helping people

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