Participant Advocate

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Support customer questions through phone, email, and other service delivery methods
• Complete 80-100 transactions per day with empathy and compassion
• Educate participants about their IRS regulated benefits

Required Qualifications

• 1 year of customer service experience
• Must have a great phone personality and genuinely enjoy helping people
• Able to communicate IRS benefits in layman's terms
• Must be able to multi-task and manage administrative tasks alongside phone calls
• Consistent attendance is crucial and will be monitored