Partner Support Engineer

Job Summary

A company is looking for a Partner Support Engineer L2 to join their Global Partner Support team.

Key Responsibilities

• Provide technical assistance and support for partners regarding platform functionality, orders, billing, and customer migrations
• Coordinate with external vendors to resolve technical issues and ensure timely issue resolution
• Manage partner communication, expectations, and relationship building throughout the support process

Required Qualifications

• Proven expertise in at least one specific product or vendor category
• At least three job-specific certifications at the associate level or above
• B.A./B.S. in a related field or equivalent work experience
• Experience in a technical support or customer support role, preferably in a SaaS environment
• Familiarity with marketplace platforms and operations