Patient Service Representative

Job Summary

A company is looking for a Patient Service Representative 2 to join the team.

Key Responsibilities

• Handle inbound calls and assist patients with scheduling and registration processes
• Verify insurance coverage and communicate scheduling changes to relevant parties
• Exceed contact center metrics and support multiple departments as needed

Required Qualifications

• 1 year of healthcare or relevant experience, or a Bachelor's degree in lieu of experience
• High school diploma or equivalent
• Experience with EPIC or other electronic health record systems preferred
• Understanding of medical insurance processes and terminology
• Proficient in remote work technology and troubleshooting basic issues