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Payments Monitor Analyst

7/2/2025

No location specified

Job Summary

A company is looking for a Payments Operations Analyst.

Key Responsibilities
  • Monitor payment agents' disputes and provide quality ratings based on team goals
  • Develop onboarding plans and assist in training new team members on products and protocols
  • Analyze team metrics and provide performance reports, proposing improvements for chargebacks and fraud prevention
Required Qualifications
  • Strong analytical skills with a focus on identifying improvement opportunities
  • Advanced proficiency in Excel for creating reports and dashboards
  • Experience using data tools for analysis
  • Organized and self-driven with a detail-oriented approach
  • Familiarity with project management tools like ClickUp or Jira is a plus

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