Job Summary
A company is looking for a Payments Operations Analyst.
Key Responsibilities
- Monitor payment agents' disputes and provide quality ratings based on team goals
- Develop onboarding plans and assist in training new team members on products and protocols
- Analyze team metrics and provide performance reports, proposing improvements for chargebacks and fraud prevention
Required Qualifications
- Strong analytical skills with a focus on identifying improvement opportunities
- Advanced proficiency in Excel for creating reports and dashboards
- Experience using data tools for analysis
- Organized and self-driven with a detail-oriented approach
- Familiarity with project management tools like ClickUp or Jira is a plus
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