Platform Product Manager

Job Summary

A company is looking for a Platform Product Manager, Community Support.

Key Responsibilities

• Establish a vision for the Help Center that caters to the needs of users across multiple platforms
• Streamline user experiences to provide immediate answers through an efficient help system
• Lead the development of the platform product roadmap and collaborate with cross-functional teams for execution

Required Qualifications

• At least 5 years of experience in product management or related roles at a global scale
• Proven track record of leading cross-functional teams and managing large-scale digital platforms
• Experience applying AI technologies to enhance user experience
• Demonstrated success in developing consumer-facing products for a diverse, multilingual user base
• Strong skills in evaluating data to inform product decisions and improvements