Platform Success Manager

Job Summary

A company is looking for a Platform Success Manager to enhance client relationships and ensure customer satisfaction with their IT procurement and lifecycle platform.

Key Responsibilities

• Facilitate customer onboarding and develop training materials
• Engage with customers to assess satisfaction and identify improvement opportunities
• Collect customer feedback and collaborate with the product team for enhancements

Qualifications

• Proven experience in customer collaboration and feedback implementation
• Ability to build relationships with technical and non-technical stakeholders
• Strong organizational skills and self-direction in process creation
• Analytical skills to monitor user engagement metrics
• Commitment to continuous learning and industry best practices