Principal Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager, Insurance Solutions (Remote).

Key Responsibilities

• Own the post-sale success of insurance agency and tech platform customers integrating to the COI issuance APIs
• Serve as a trusted advisor to stakeholders, guiding them through onboarding, implementation, and adoption of issuance solutions
• Collaborate with Product, Engineering, and Solutions teams to ensure smooth API integrations and improve customer experience

Required Qualifications

• 5+ years of insurance technology experience within high-growth B2B SaaS companies
• Knowledge of Certificate Issuance processes and technology
• In-depth knowledge of sales or adoption strategies and techniques
• Passion for high growth and leadership in a fast-paced environment
• Product or business analysis experience is a plus