Principal Support Engineer

Job Summary

A company is looking for a Principal Premium Support Engineer.

Key Responsibilities

• Establish strong business relationships with customers and assess their needs
• Troubleshoot and resolve complex problems while documenting the process
• Proactively identify and prevent customer issues through regular environment reviews

Required Qualifications

• 4+ years of experience in a technical support role
• Experience with terminal emulation products and multi-factor authentication technologies
• Proficiency in Linux and Windows operating systems
• Availability for occasional after-hours or weekend work
• Ability to obtain a US Dept of Treasury Minimum Background Investigation clearance