Product Manager

Job Summary

A company is looking for a Product Manager.

Key Responsibilities:

• Build an understanding of customer access to software, licensing, and support for digital forensics products
• Collaborate with cross-functional teams to create a seamless enablement strategy
• Analyze user behavior and feedback to identify opportunities for improvement and monitor key experience metrics

Required Qualifications:

• Bachelor's Degree or College Diploma in a technology-related program, or equivalent relevant experience
• 3+ years of product management experience focusing on customer and product experience
• Ability to understand and manage the needs of various user personas within a software product
• Experience with Salesforce Digital Experience / Communities, Salesforce Service Cloud, and Gainsight CX is an asset
• May be required to work extra hours and travel as needed