Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to provide second-level product support and analyze support requests.

Key Responsibilities

• Triage and analyze support requests from internal teams while providing second-level product support
• Collaborate with product, engineering, and operational teams to prioritize customer issues
• Develop and maintain reports to monitor diagnostic information and product performance for customers

Required Qualifications

• Experience working directly with product and engineering teams
• Technically curious with a desire to become a product expert
• Familiarity with agile frameworks
• Proficiency in Excel or Google Sheets, including pivot tables and V-lookups
• Experience in digital marketing and/or digital advertising is a plus