Job Summary
A company is looking for a Product Support Rep I.
Key Responsibilities
- Provide first-tier technical support to customers via phone, web, and email
- Collaborate with colleagues to deliver superior customer service and maintain communication regarding request statuses
- Act as a customer advocate to resolve high-priority issues and gather feedback for process improvements
Required Qualifications
- Associate's Degree in IT or equivalent relevant experience required
- 0-1 year experience in software support or a related position
- Ability to interface with all levels of the organization
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