Product Support Representative

Job Summary

A company is looking for a Product Support Rep I.

Key Responsibilities

• Provide first-tier technical support to customers via phone, web, and email
• Collaborate with colleagues to deliver superior customer service and maintain communication regarding request statuses
• Act as a customer advocate to resolve high-priority issues and gather feedback for process improvements

Required Qualifications

• Associate's Degree in IT or equivalent relevant experience required
• 0-1 year experience in software support or a related position
• Ability to interface with all levels of the organization