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Product Support Representative

7/10/2025

Remote

Job Summary

A company is looking for a Product Support Rep I.

Key Responsibilities
  • Provide first-tier technical support to customers via phone, web, and email
  • Collaborate with colleagues to deliver superior customer service and maintain communication regarding request statuses
  • Act as a customer advocate to resolve high-priority issues and gather feedback for process improvements
Required Qualifications
  • Associate's Degree in IT or equivalent relevant experience required
  • 0-1 year experience in software support or a related position
  • Ability to interface with all levels of the organization

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