Product Support Specialist

Job Summary

A company is looking for a Product Support/Documentation Specialist.

Key Responsibilities

• Monitor and maintain software applications for optimal performance
• Troubleshoot and resolve technical issues reported by users
• Create and maintain documentation for processes and procedures

Required Qualifications

• Minimum of 5 years in production support with experience in QA and documentation tasks
• Experience with ticketing systems like Jira, ServiceNow, or Zendesk
• Familiarity with QA methodologies and tools
• Prior support experience with EMR/EHR platforms and healthcare applications
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred