Provider Success Manager

Job Summary

A company is looking for a Provider Success Manager to lead a team focused on provider engagement and satisfaction.

Key Responsibilities

• Manage and develop a high-performing team of 7-10 Provider Success Representatives
• Maintain and evolve the Thriver Program to recognize and support top-performing providers
• Partner with cross-functional teams to drive operational efficiency and enhance the provider experience

Required Qualifications

• 5+ years of Customer Success Operations and Program Management experience
• 3+ years of management experience in a customer success role with direct reports
• Experience with CRM systems, preferably Hubspot
• Familiarity with tools like Retool and Intercom is a plus
• Ability to work with data and make strategic decisions based on insights