Quality Analyst

Job Summary

A company is looking for a Quality Analyst to join their remote team.

Key Responsibilities

• Remotely monitors customer service representatives to ensure quality call handling and documentation
• Completes monitoring objectives and provides feedback on calls
• Generates daily statistical reports and attends monthly department meetings for calibration

Required Qualifications

• High School Diploma or GED
• Six months to one year of experience in a call center or related field
• Basic knowledge of PC applications for word processing and spreadsheets