Quality Assurance Manager

Job Summary

A company is looking for a Quality Assurance Manager.

Key Responsibilities

• Monitor service level agreements (SLAs) and resolve escalations
• Analyze customer feedback to recommend process improvements and enhance service delivery
• Provide regular performance updates to operations management and maintain communication with end users

Required Qualifications

• PMP and ITIL certifications
• U.S. citizenship status is required due to government contract
• Ability to work remotely
• Willingness to undergo a government Public Trust (SF-85) background investigation