Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist.

Key Responsibilities

• Monitor associate calls and provide feedback to program managers on strengths and coaching opportunities
• Review associate case records to ensure program metrics are met
• Prepare call center reports and track service trends

Required Qualifications

• 5+ years of call center experience
• Experience in a patient support or pharmacy-related setting
• Ability to manage time effectively and meet deadlines with minimal supervision
• Working knowledge of internal CRM and workflows