Quality Assurance Team Manager

Job Summary

A company is looking for a Quality Assurance Assistant Team Manager to support operational excellence across client-facing projects.

Key Responsibilities

• Execute QA reviews to assess performance across support, moderation, or community teams
• Deliver actionable QA feedback and collaborate with Project Managers to identify coaching opportunities
• Monitor performance trends and support onboarding and offboarding of employees and contractors

Required Qualifications

• 2+ years experience in a Quality Assurance, Team Lead, or Assistant Project Manager role in a digital operations environment
• Strong familiarity with QA platforms such as Klaus, Zendesk QA, or similar
• Experience working within Zendesk or other ticketing/support systems is highly preferred
• Proven ability to deliver feedback professionally and motivate team members toward improvement
• Highly organized with exceptional time management capabilities