Remote Benefits Customer Service Rep

Job Summary

A company is looking for a Remote Benefits Customer Service Representative.

Key Responsibilities

• Guide members through benefits enrollment and assist with updates to health and/or pension plans
• Deliver personalized support via phone, email, and webchat, prioritizing quality service
• Interpret plan documents and explain them in simple, easy-to-understand language

Required Qualifications

• High school diploma or GED required
• Customer service or call center experience is a plus, but training is provided
• Ability to adapt service approach to various personalities and communication styles
• Tech-savvy with basic computer proficiency
• Must be local to the area for equipment pickup and occasional in-person meetings