Remote Customer Service Specialist

Job Summary

A company is looking for a Remote Customer Service Specialist.

Key Responsibilities

• Navigate electronic health records to validate and document patient information while ensuring HIPAA compliance
• Manage a high volume of incoming calls for scheduling, insurance inquiries, and patient needs, ensuring resolution
• Schedule patient visits, verify insurance eligibility, and maintain communication with clinical staff and providers

Required Qualifications

• High School Diploma or GED
• 2-5 years of relevant experience in customer service or healthcare
• No supervisory experience required
• Typing test required (minimum speed 35 wpm, 90% accuracy)
• Must reside within 1 hour of St. Louis, Missouri