Remote IT Help Desk Agent

Job Summary

A company is looking for an Associate Engineer - Flexi/As Needed Remote IT Help Desk Agent.

Key Responsibilities

• Provide Help Desk support to customers through phone, email, and chat
• Log calls and inquiries into the CRM IT Service Management tool and escalate issues as necessary
• Research and resolve customer problems using available resources and defined scripts

Required Qualifications

• Experience in customer service or help desk support
• Ability to work flexible hours as needed
• Familiarity with Microsoft tools (Word, Excel, PowerPoint)
• Experience with CRM/ITSM tools
• Willingness to undergo on-the-job training for specific tools and processes