Remote Member Service Representative

Job Summary

A company is looking for a Member Service Representative to provide support for health plan inquiries from members and providers.

Key Responsibilities:

• Utilize resources to effectively respond to and resolve customer inquiries while delivering outstanding service
• Handle a high volume of incoming calls from members and providers, documenting interactions as per departmental policies
• Maintain knowledge of contracts and policies, working collaboratively with peers to meet quality and productivity goals

Qualifications:

• High school diploma or equivalent required; bachelor's degree preferred
• Prior professional work experience, ideally in customer service, with training provided for those without call center experience
• Ability to work from home with a reliable high-speed internet connection
• Regular and reliable attendance is required
• Bilingual skills in Spanish, Portuguese, Haitian Creole, or other languages are highly desirable