Remote Service Center Representative

Job Summary

A company is looking for a Service Center Representative.

Key Responsibilities

• Answer inbound calls and respond to member and provider inquiries regarding coverage, benefits, and claims
• Document and research customer inquiries while adhering to established policies and procedures
• Collaborate with team members to ensure exceptional customer service and timely issue resolution

Required Qualifications

• High school diploma or GED
• Up to one year of experience in a high-paced contact center, preferably in healthcare
• Ability to use technology tools for research and customer inquiries
• Excellent organizational and time management skills
• Ability to follow oral and written directions related to job functions