Job Summary
A company is looking for a Support Associate (Remote).
Key Responsibilities
- Ensure uninterrupted internet connectivity and a productive work environment at home
- Work an assigned schedule within operating hours and answer customer queries in a timely manner
- Provide excellent customer service and maintain focus on customer issues in a fast-paced environment
Required Qualifications
- Must be 16 years or older to apply
- Ability to use Multicraft control panel software and WHMCS billing system
- Flexible working schedule, including availability for weekends and holidays
- Demonstrated ability to empathize with customers and prioritize their needs
- Ability to maintain regular and reliable attendance
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