Remote Technical Support Representative

Job Summary

A company is looking for a Technical Support / Customer Service Representative-Remote (Night Shift).

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases

Required Qualifications

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Technical support experience preferred
• Proficiency in fast-paced multi-tasking and computer navigation skills